Refund policy
Returns
You have 30 days from delivery to return an attachment, provided it is unused, in its original condition, and in its original packaging.
Contact before you ship anything back. We will issue a return authorisation. An attachment returned without one can be refused at the depot, and you will have paid freight for nothing.
What a return costs you
Freight-sized returns are expensive, and we would rather tell you now than in the small print:
- Return freight is your cost unless the item was wrong or defective. On a 1,000 lb attachment that is usually several hundred dollars.
- A restocking fee may apply where the manufacturer charges us one. We will tell you the exact figure before you ship the item back, not after.
- Used equipment cannot be returned. Once an attachment has been in the ground it is used, and we have not found a supplier in this industry that accepts it back.
If it arrives damaged or we sent the wrong item
None of the above applies. We pay freight both ways and you choose a full refund or a replacement.
One condition: note the damage on the Bill of Lading before you sign for the delivery. Once you sign a clean Bill of Lading, the carrier's liability ends and the damage becomes yours. Photograph the item on the truck, write the damage on the paperwork in words, and email us the same day at . Do that and we handle the carrier claim.
Refunds
Approved refunds are issued to the original payment method within 10 business days of the returned item arriving and being inspected. Your bank or card issuer may take additional time to post it.
Warranty
Attachments carry the manufacturer's warranty — typically 12 months on workmanship, varying by brand. Exact terms are stated on each product page.
Two things void it at every manufacturer we deal with:
- Running a piston-motor attachment without a case drain line. Back-pressure destroys the seals and the damage is not covered.
- Running more flow than the attachment is rated for. Over-flow damage is recorded as operator error.
Both are stated on every product page for exactly this reason. Wear parts — teeth, cutting edges, chains and bits — are consumables and are not covered under any manufacturer warranty.
To make a claim, email with your order number, photographs, and your machine's make and model. We file with the manufacturer on your behalf.
Cancellations
An order can be cancelled at no cost any time before it ships. Once it is on a truck it is treated as a return.
Questions
— we reply in less than 24 hours.
